Frequently Asked Questions
We're here to provide clarity and ensure a smooth shopping experience for all our customers in the United States. If you need further assistance, don't hesitate to reach out through our Contact page, by email, or by calling the shop.
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Question #1: What kind of products do you sell?
Answer: At Atlanta Sneaker Club, we sell sneakers for men, women, and kids — basketball, running, and lifestyle silhouettes from established footwear brands. Every pair listed online is a pair we physically hold at our Atlanta shop. We are an independent retailer and are not an authorized dealer of, or affiliated with, the brands we stock.
Question #2: Are your sneakers authentic
Answer: Yes. Every pair is inspected by hand in our shop before it is listed or shipped. Stitching, tongue tags, box labels, and glue lines are checked against a reference pair. Anything that fails inspection is rejected and never enters our stock.
Question #3: How long will my order take to arrive
Answer: We work efficiently to get your order to you as quickly as possible. Here is our delivery timeline:
* Order Cutoff Time: 5:00 PM (ET)
* Processing Time: 1 to 2 business days (Mon–Fri)
* Shipping Time: 4 to 6 business days (Mon–Fri)
* Total Estimated Delivery: 5 to 8 business days
Question #4: Do I have to pay for shipping
Answer: No. We provide free shipping on all orders delivered within the United States. There is no minimum order value and no hidden fees at checkout.
Question #5: Where is Atlanta Sneaker Club located and where do you ship
Answer: Our shop is at [868 M.L.K. Jr. Dr. SW, Atlanta, GA 30314, United States]. We ship exclusively to customers within the United States. If you're local, you can also order online and collect in store.
Question #6: Can I buy online and pick up in store?
Answer: Yes. Choose pickup at checkout and wait for your pickup-ready email before coming by. Bring your order confirmation with you. The shop is open Monday to Saturday, 10 AM to 10 PM, and closed Sunday.
Question #7: What sizes do you carry, and what if I'm between sizes
Answer: We list men's, women's, and grade school sizing in US sizes, and every listing states which. Each size is a separate item with its own SKU, so what shows as in stock is what's on the shelf. If you're between sizes, call the shop on [(770) 568-6067] and we'll talk you through how that model fits, or come try a pair on.
Question #8: Can I modify or cancel my order after placing it
Answer: Yes, we offer a cancellation window. You have 24 hours after placing an order to request a cancellation, provided it hasn't already been dispatched. Please email us at [support@atlantasneakerclub.com](mailto:support@atlantasneakerclub.com) immediately for assistance.
Question #9: What is your return policy
Answer: We offer a 30-day return window from the date of delivery, or from the date of pickup for in-store collection. Pairs must be unworn and returned in their original shoebox with all tags and laces included. Try them on indoors, on carpet — any outsole scuffing or creasing means the pair has been worn and can't be returned. Return shipping costs are the responsibility of the customer for a change of mind or wrong size ordered. Returns and exchanges made in person at our shop are free.
Question #10: Is there a restocking fee for returns?
Answer: No. We provide a $0 restocking fee for all eligible returns.
Question #11: When will I receive my refund?
Answer: Once we receive and inspect your return, we will process your refund. It typically takes 7 business days, and approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement. All refunds are issued in US Dollars.
Question #12: Do you provide tracking for orders?
Answer: Yes. Once your order is dispatched, you will receive a tracking number by email so you can monitor your delivery. We ship with FedEx.
Question #13: What payment methods do you accept?
Answer: Online, we accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal. Payment is taken at checkout. In store, we also accept cash. We do not offer Cash on Delivery.
Question #14: How can I reach customer support?
Answer: We are here to help. You can reach us by email at [support@atlantasneakerclub.com](mailto:support@atlantasneakerclub.com) or by calling [(770) 568-6067](tel:+17705686067) during store hours. We aim to respond to all inquiries within one business day.
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Business Information
Business Name: Atlanta Sneaker Club
Business Days: Monday To Saturday (10 AM–10 PM), Closed Sunday
Customer Support: Email anytime, phone during store hours
Business Phone: (770) 568-6067
Email support@atlantasneakerclub.com
Business Address: 868 M.L.K. Jr. Dr. SW, Atlanta, GA 30314, United States
Business Address: 868 M.L.K. Jr. Dr. SW, Atlanta, GA 30314, United States
Response Time: We are committed to responding to all inquiries within one business day.