Refund policy

Refund Policy

At Atlanta Sneaker Club, we take pride in offering verified sneakers for men, women, and kids, inspected in our Atlanta shop before they ship. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

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1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

For orders collected at our store, the 30 days run from the date of pickup.

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2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

- The pair must be unworn. Try them on indoors, on carpet. Any scuffing, creasing, or dirt on the outsole means the pair has been worn and cannot be returned.

- Returned in the original shoebox. For sneakers, the box is part of the product. Please do not tape, label, or write on the shoebox itself — place it inside an outer shipping box.

- All tags, extra laces, inserts, and accessories must be included

- Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

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3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective, damaged, or incorrect items:

If your item arrives damaged or defective, or we sent the wrong pair or size, contact us and we will provide a prepaid return label at no cost to you.

Customer remorse (change of mind

If you wish to return an item due to a change of mind, ordering the wrong size or colorway, or personal preference, you are responsible for arranging the return and covering all return shipping costs. Original shipping fees are non-refundable.

Returning in person

You can return or exchange any eligible pair at our shop free of charge, with no shipping cost either way. Bring the pair, the shoebox, and your order confirmation to 868 M.L.K. Jr. Dr. SW, Atlanta, GA 30314, Monday to Saturday, 10 AM to 10 PM.

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4. Restocking Fees

We value our customers. Atlanta Sneaker Club does **NOT** charge any restocking fee.

Restocking Fee: $0

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5. How to Start a Return

Step 1 — Contact us:

Email support@atlantasneakerclub.com with your order number, the reason for your return, and photos (required for damaged, defective, or incorrect items).

Step 2 — Receive instructions

Our team will review your request and respond within one business day with return instructions.

Step 3 — Ship the item:

Pack the shoebox securely inside an outer shipping box and send it to our return address:

Atlanta Sneaker Club

868 M.L.K. Jr. Dr. SW

Atlanta, GA 30314

United States

Or bring it to the shop during opening hours.

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6. Refunds

Once your return is received and inspected:

- You will be notified of the approval status

- Approved refunds are issued to your **original payment method

Refund processing time:

Refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved by our team. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

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7. Exchanges

Sizing is the most common reason for a return, so we make exchanges straightforward.

In store: Bring the pair to the shop and swap it for another size or colorway on the spot, subject to availability.

Online: The fastest way to get a different size is to return the original pair and place a new order once your return is approved. If the size you want is in stock, contact us first and we will hold it for you while your return is in transit.

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8. Non-Returnable Items

The following items cannot be returned:

- Worn sneakers, including any pair with outsole wear or creasing

- Pairs returned without the original shoebox, or with a damaged shoebox

- Personalized or custom-made products

- Final sale items, where marked at the time of purchase

- Gift cards

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9. Customer Responsibility

To ensure a smooth return process, customers are responsible for:

- Requesting the return within the 30-day return period