Shipping policy
Shipping Policy
At Atlanta Sneaker Club, we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your order reaches you safely and on time.
---
Shipping Destination
We currently ship **exclusively within the United States**. Orders placed for delivery outside the US will not be processed.
Shipping Costs
We offer free shipping on all orders within the United States. There are no hidden fees and no minimum order requirement.
---
Delivery Timelines
We ship men's, women's, and kids' footwear across the United States. Our delivery timeline has two stages:
1. Order Processing Time (Handling)
- Time: 1 – 2 business days (Monday to Friday)
- Order cutoff time: 5:00 PM ET
Orders placed after 5:00 PM ET, or on weekends and public holidays, are processed on the next business day.
Every pair is inspected before it is boxed for dispatch. This inspection is part of our standard processing time and is already included in the 1 – 2 business days above.
2. Shipping Time (Transit)
- Time: 4 – 6 business days (Monday to Friday)
- Carrier: FedEx
Total Estimated Delivery Time: 5 – 8 business days
---
In-Store Pickup
If you are in Atlanta, you can choose pickup at checkout and collect your order from our shop at no cost.
- Address: 868 M.L.K. Jr. Dr. SW, Atlanta, GA 30314
- Hours Monday to Saturday, 10 AM to 10 PM. Closed Sunday.
Please wait for your pickup-ready email before coming to the shop. Bring your order confirmation with you.
---
Order Tracking
Yes, we provide tracking on every order. Once your order has been dispatched, you will receive an email containing your tracking number. You can use this number to monitor your shipment from dispatch through to final delivery.
---
Duties and Taxes
For customers in the United States, there are no additional duties or import taxes to pay on delivery. Applicable sales tax is calculated and shown at checkout, so the price you see at checkout is the final price you pay.
---
Incorrect Addresses
Please double-check your shipping address before completing checkout. We are not able to reroute a package once it has been dispatched. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.
---
Lost or Delayed Packages
In the rare event that your package is delayed significantly beyond our estimated delivery time, please contact our support team. We will work directly with the carrier to locate your package and resolve the issue.
If a package is confirmed lost by the carrier, we will send a replacement pair where the same size is still in stock, or issue a full refund.
---
Contact Us
If you have any questions about our shipping policy or the status of your order, please contact us.
Business Information
- Business Name: Atlanta Sneaker Club
- Business Address: 868 M.L.K. Jr. Dr. SW, Atlanta, GA 30314, United States
- Business Phone: (770) 568-6067
- Email: support@atlantasneakerclub.com
- Store Hours: Monday to Saturday, 10 AM to 10 PM. Closed Sunday.
- Response Time: We aim to respond to all inquiries within one business day.